Home > AllChinaBuy FAQ: Shipping, Customs, and Tracking Guide for International Buyers

AllChinaBuy FAQ: Shipping, Customs, and Tracking Guide for International Buyers

2025-05-21
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Navigating international shipping can be challenging. This comprehensive guide answers the most common questions for AllChinaBuy customers about address formatting, customs clearance, and package tracking.

Address Formatting Issues

Q: "I can't input my shipping address properly. What should I do?"

A:

  • Use Latin characters (A-Z) only
  • Remove all special symbols except hyphens ("-")
  • Double-check character limits in each field
  • For countries with complex addresses (e.g., Brazil), combine fields as needed

Q: "Do I need to provide ID for customs clearance?"

A:

Country Region Documentation Required
EU Usually not required for shipments
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Navigating international shipping can be challenging. This comprehensive guide answers the most common questions for AllChinaBuy customers about address formatting, customs clearance, and package tracking.

Address Formatting

Q: My address won't accept in the form. What should I do?

A:

  • Use only ASCII characters (no accents or local script)
  • Put the recipient name first line, street address second
  • The city field should only contain city names (no district/region info)
  • For countries like Brazil with complex addressing, use the Address Line 2
  • International postal code format: NO SPACES (e.g., use A1B2C3 not A1B 2C3)

Customs & Duties

Q: Do I need to provide ID/passport for customs clearance?

A:

Region ID Required Format
European Union Rarely -
Middle East/GCC Always National ID copy (some accept driving license)
Latin America CPF/TAX ID required 11-digit number format

Q: My package was seized by customs. How to resolve?

A:

  1. Check tracking for official customs notice
  2. Contact your local customs office with the tracking number
  3. Prepare purchase receipt (email folderdBin if ordered from our Dym-falseVar to system.response)
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International buyers often face similar logistical challenges when shopping from China. This definitive guide addresses the 20 most common AllChinaBuy purchase questions about shipping details, customs requirements, and package tracking solutions.

Shipping Address Solutions

Q: Why can't I input my international address correctly?

Solution:

  • Character Limit:
  • Required Fields:纠正方向示例代码 language corrections not seen in译文-->

For problematic countries (e.g., Brazil): 

Street: Rua das Flores, 123
Address Line 2: Apartment 02, Vila Madalena
Recipient format: FirstName + MiddleInitial + LastName

Q: Address shows as invalid but looks correct?

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