Changed your mind? It happens! Whether you found a better deal, ordered by mistake, or simply had a change of heart, cancelling an order on LoongBuy is straightforward if you act before the seller ships it. This guide will walk you through the steps for cancelling both unpaid and paid-but-unshipped orders, explain your refund eligibility, and help you avoid unnecessary delays or fees.
When Can You Cancel an Order?
Cancellation is typically possible only during the "Pending" or "Processing"before the seller physically dispatches the item. Once the status changes to "Shipped" or "Out for Delivery," cancellation is no longer an option, and you would need to follow the return process upon receipt.
Step-by-Step Cancellation Process
For Unpaid Orders:
- Log into your LoongBuy account and go to "My Orders".
- Find the order you wish to cancel. If unpaid, you will see a "Cancel Order"
- Click the button and select your reason for cancellation from the provided list (e.g., "Found better price," "Changed mind").
- Submit the request. The order will be removed from your list, and no payment will be required.
For Paid But Unshipped Orders:
- In your "My Orders" section, locate the paid order.
- If the order status is still "Processing," the "Cancel Order" button should be available.
- Click it, choose your reason, and confirm the cancellation.
- Important:contact LoongBuy Customer Service
Refund Eligibility and Timing
Understanding refunds is key to a smooth cancellation:
- Full Refunds:
- Possible Deductions:may
- Refund Timing:5-15 business days
- Possible Deductions:may
Tips to Avoid Delays or Issues
Follow these best practices for a hassle-free cancellation:
- Act Quickly:
- Communicate Clearly:
- Check for Seller Processing Time:
- Monitor Your Email:
- Communicate Clearly:
What If the "Cancel Order" Button is Gone?
If the cancellation button is unavailable, it likely means the seller has already packaged and handed the order to the shipping carrier. In this case:
- Contact Seller Immediately:
- Reach Out to LoongBuy Support:
- Prepare for the Return:Return & Refund Policy. Note that return shipping costs may be your responsibility unless the item is faulty or not as described.
- Reach Out to LoongBuy Support:
Cancelling an order on LoongBuy is a simple process designed to protect buyers, but timing and clear communication are everything. By acting promptly and following the correct steps, you can cancel your order and receive a refund efficiently, avoiding most delays and deductions.